CLIENT CUSTOMER SERVICE
We understand that your time is valuable and that teamwork is imperative to maximize your monthly reimbursement.
- A dedicated line for client calls which receive top priority
- Bilingual Client Service Specialists (Spanish and English)
- One dedicated Client Service Specialist with an understanding of your specific property and needs
- Skilled Field Service Technicians (if applicable)
- Our technicians have over 20 years experience
- The same technician will read your utility property meters each month to ensure accuracy and working knowledge of your specific property
- Our technicians recognize and generate work orders for any issues as well as resolve them in a timely manner
- 24/7 Web Access for Clients in Real time via the Client Portal
- Utility Audits for utility billing services are available to clients upon request
- We have CPA’s, Civil Engineers, as well as experts in the property management and utility billing field available on staff
- Utility audits are free of charge upon request and will analyze your current system to ensure the equipment is working at its maximum potential
- Consumption Audits are also available free of charge upon request. These audits are designed to compare the property municipal bill to the usage billed to the residents to determine if there is leakage in the utility system or to explain variances.